08/02/2016

Customer Webcams & Recording Devices

With the growth of countless portable webcam and recording devices now available on the market, please be aware that an increasing number of people are either fitting them to their vehicles or even carrying them in person in order to record their journeys, their conversations or both.

In terms of our businesses, this has the potential to capture all kinds of comments and behaviour that may not show our business and activities in a good light. Examples include, but are not limited to;

• Conversations between staff members whilst in a car on road test, being diagnosed in the workshop or being appraised as part exchange (i.e. swearing, criticism of product, criticism of customers, criticism of other team members, comments in poor taste etc)
• Style, speed or quality of staff driving on road tests
• Promises made by team members to customers

Please ensure that team members are made aware of this small but growing trend, and ensure that we do all we can to avoid the many pitfalls that an unhelpful recording or video can cause both the individual staff member/s and the company as a whole.