IT DESKTOP ICON

To: All Directors and Managers

From: Jeremy Cuff, Odette Shocklidge & the IT Team

Date: 12th February 2014
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IT DESKTOP ICON

As an addition to the IT Support Logging System which is accessible via Platinum Info Central, we have now developed a “quick access” Desktop Icon to assist with IT Requests. It works in exactly the same way, using the priority system and same capture form.

This means that IT Users in the group now have two options to Request IT Support.

  1. Via the new Desktop IT Support Icon
  2. Via Platinum Info Central by visiting the IT Support Area

The IT Team will be installing the new Desktop Icon on all PC’s over the next period of time.

Please use this new Desktop IT Support icon (or the Platinum Info Central IT Support area) in all instances except where there is no internet.

Please share this memo with your teams as appropriate.